SUMMARY

I have over 20 years experience in the computer industry encompassing everything from helpdesk support, network management & administration, developing software requirements, business analysis, web design, user interface design, website development and internet marketing with a deep understanding of how each individual component of an organization interacts with the others. I possess excellent problem solving skills and have a thorough knowledge of communications, including the design and implementation of Local area networks, web design coupled with internet marketing experience and a detailed knowledge of customer interactions, training and support. I possess excellent communication, oral and written presentation skills. Four things in life that turn me on are teaching, web design, writing and new technology.

EDUCATION

MS Computer Science (GPA 3.3) - Stevens Institute of Technology , Hoboken NJ

BS Electrical Engineering (GPA 3.4) - North Carolina A&T State Univ., Greensboro NC

AS Accounting (GPA 3.86) - Guilford Technical Community College , Jamestown NC

CERTIFICATIONS

JOB SKILLS

Teaching & Training

Teach College level classes with emphasis on hands lab work covering topics such as:

• A+, Network +, MCSE and Cisco Certification classes
• Cisco Routers, Switches, Vlans and TCP/IP Variable Length Subnetting
• Microsoft desktop and server operating systems, TCP/IP, Networking Essentials, Network Standards and Protocols, MS Exchange, Internet Information Server, Network and Enterprise Security, Internet Security, etc
• Teach Linux focusing on enterprise Network Integration (Samba, NFS, ssh, FTP server, Shell Scripting, Send Mail, Apache Web Server, etc).
• Web Design using Macromedia and Adobe design products and coursework for the Certified Internet Webmaster curriculum covering HTML, Photoshop, Illustrator, web design concepts, Ecommerce, internet marketing, database integration, JavaScript, PHP integration, etc.
• Programming and Database Development

Create quizzes, both practical hands-on and standard quizzes. Since I am required to create the quizzes for some of the classes I teach, I use hands-on for in class quizzes because I believe the students learn more from doing then just answering questions, However, when appropriate, I use a standard quiz format as well.

Refine and improve the official school curriculum to keep up with technological changes and to meet current student needs by modifying existing materials to improve delivery while still maintaining the course integrity and training goals.

Develop supplemental materials for use in the classroom to reinforce and enhance basic course material such as lecture slides, handouts, additional hands-on labs, simulations, multimedia presentations, etc.

Develop student workshops including determining the content, training methodology, course delivery methods, course materials and writing the instructor notes and lesson plans.

Serve as a subject matter expert in Windows, Linux and Cisco operating system and TCP/IP.

Tutor students in Math, Electronics, Physics and Networking courses as needed.

Curricullum Development

Served as Assistant Department Chair for Network Security at Chubb, acted as curriculum Liaison with R &D, mentored part time adjunct instructors, scheduled instructors for classes, resolved disputes between students and instructors, provided input to my department chair for the adjuncts I supervised.

Represented the North Brunswick campus at School Curriculum Development planning meetings.

Served as a Subject Matter Expert and technical editor for the Curriculum Development Team,  Reviewed three courses for the new college curriculum: Desktop Operating systems, Network Interoperability Lab, and Enterprise Security.

Developed Lesson Plans to be used by part-time instructors

Created and taught an Interoperability Lab and Capstone Project consisting of building a routed enterprise network with three separate subnets that integrates Linux servers running sendmail, FTP and web servers and Novell 5.1 servers running Zenworks at each location into a Windows Active Directory Network using Exchange

Developed and authored several training manuals in Adobe Acrobat PDF format to be sold or provided as a bonus to my web hosting and newsletter-hosting customers.

Business Analysis & Management

Define the formal Process, Procedures and Policies needed to meet the organization’s goals in an efficient and cost effective manner.

Manage the Work environment by coordinating the implementation of the policies and procedures needed to support service level agreements including all phases of planning, determining staff requirements, and supervising technical staff during implementation.

Create and e nforce company policy, license compliance, Change Control Procedures and Problem Management procedures.

Networking

Make things work by applying current technological concepts and solutions to real world problems to achieve the company’s business goals.

Administer Microsoft Windows Linux, Cisco, Novell NetWare and Banyan VINES networks, involving the addition and deletion of users; maintain lists; control resources; manage mail; maintain system and data security; perform system backup procedures.

Configure workstations and install software; design, install, maintain, troubleshoot and repair common problems associated with the operation and maintenance of network file servers, CD-ROM servers, remote access servers, routers, hubs, cabling (Ethernet, Token Ring, 10BaseT, co-ax and Fiber), PCs, Laptops, Palmtops, cell phones, tablets and laser printers; extensively use Network and Workstation Utilities to troubleshoot hardware problems, recover and repair data.

Possess a detailed knowledge of TCP/IP, Microsoft Internet Information Server, DNS, BIND servers, DHCP, WINS, Active directory and NDS. Proficient in using both the UNIX and the VMS operating systems, and have a working knowledge Proxy Server internet access software.

Served as Subject Matter Expert and representative in ANSI and CCTIT Standards organizations for Telecommunication protocols

Serve as Web Master for several business sites.

Web Design & Development

Webmaster for business internet sites.

Work with owners to determine how the website can provide the most benefit for their organization and meet their business needs. Consult with them on what content to use for maximum effectiveness.

Administer Apache and IIS web servers
 
Install and configure and modify CGI, Perl, PHP, Visual Basic, ASP.net, SQL, JavaScript and Shell script programs on web servers.

Install, configure and modify Wordpress blogs.

Test user interfaces and commercial applications as well as newly developed in-house applications to assure compatibility and integrity prior to going live.

Extensive experience creating web sites using Dreamweaver, Front Page, various CMS systems and hand coding

Layout, design and write site content for personal, business and e-commerce websites by integrating shopping cart software, PayPa, Google checkout l and other merchant accounts into a web site

Design and create logos, banners and the “Look and Feel” of the website

Render graphics and photos for optimized web viewing. Create animated banners buttons and graphics for use on web pages. Create Camtasia presentations.

Proficient in the use of Dreamweaver, Adobe Photoshop, Adobe Illustrator, Adobe Acrobat, Adobe Image Ready, Foto Canvas Lite, ACDSee, Banner Maker Pro, Animation Studio and WS_FTP Pro.

Have a working knowledge of Corel Draw, Corel Photo-Paint, Corel Knockout), Macromedia Fireworks MX, Macromedia Freehand and Macromedia Director), TechSmith (Snagit, Camtasia), Image Mixer studio and On-Demand Producer, etc.

Program in PHP, asp and ASP.net and modify JavaScript and perl scripts.

For examples of my work, please visit http://dpwenterprises.com/design.php

Technical  and Copywriting Writing

Design, write and publish documentation and technical manuals designed for both the intermediate developer and the end user.

Communicate complex technical information in a clear, precise, and easy-to-understand manner. Maintain a technical blog for a client for 2 years

Have extensive experience in using MS Office and Visio.  Proficient in Adobe Acrobat, SQL server and have a working knowledge of MS Project.

Wrote telecommunication system design requirements and served as a Subject Matter Expert for the telecommunications industry for five years.

Write direct marketing and web sales page copy designed to get a website visitor to purchase a product or sign-up for an opt-in email list and write general content for web pages. For examples of my work, please visit http://www.donna-warren.com/portfolio/

EMPLOYMENT

ITT Technical Institute, Bensalem, PA, Part-time, March 2008 - Present - Adjunct Instructor

Brookdale Community College, Lincroft, NJ, Part-time, January 2012 - Present - Adjunct Instructor

DPW Enterprises, Manchester, NJ, September 1998 – Present - Web Designer, Copywriter & Freelance Trainer (Please note: When employed full time, I only spend a few hours on the weekends assisting my existing customers. I do not solicit new business.)

Burlington County College, Pemberton, NJ, Full Time,  April 2006 – April 2007 - Webmaster

The Chubb Institute, North Brunswick, NJ, Full time, September 1998 – October 2003 - Senior Networking Instructor and Assistant Department Chair Network Security

The Chubb Institute, Cherry Hill, NJ, Part Time, October 2003 - January 2005, Part Time Adjunct Instructor (after the school was sold in 2003)

Warren-Luhrs Consulting (8 years) – Farmingdale, NJ, sub-contracting to:

• CDI Information Services (November 1996 - October 1997) at Asbury Park Press – Neptune, NJ - LAN Administrator
• ISSC (February 1996 - October 1996) at J&J Health Care Services in Piscataway, NJ - Process and Procedures, Change and Problem Management development team.
• R.O.W. Sciences (April 1995 - January 1996) at EPA Emergency Response Team in Edison, NJ -LAN Administrator
• Federal Deposit Insurance Corp.  (June 1993 - March 1995) - Cornwall Place, Monmouth Junction, NJ - Lead Helpdesk Analyst
• Computer Gallery (January 1992 - June 1993) - Broad Street, Red Bank, NJ - System designer and installer for small VAR

Telos Defense Systems (January 1991 - November 1991) - Shrewsbury, NJ - Government Witness

Bellcore (May 1986 - November 1990) - Newman Springs Road, Red Bank, NJ - Systems Engineer

Bell Labs (Summer Intern 1985) - Red Hill Road, Holmdel, NJ. - System Tester

Gilbarco Inc. (Summer Intern 1984) - West Friendly Avenue, Greensboro, NC - System Tester

REFERENCES

Available upon request